§ 12. COMPLAINTS RELATING TO THE PROVISION OF ELECTRONIC SERVICES
§ 6. DELIVERY COSTS, TIMEFRAMES, AND METHODS
§ 5. PAYMENT METHODS
§ 4. CONCLUSION OF THE SALES AGREEMENT
§ 3. PRODUCT INFORMATION AND ORDERING
§ 2. DEFINITIONS
§ 1. GENERAL PROVISIONS
4. the Civil Code Act of 23 April 1964, and other applicable provisions of Polish law.
3. the Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016
2. the Consumer Rights Act of 30 May 2014,
1. the Act on the Provision of Electronic Services of 18 July 2002,
1. Complaints relating to the provision of Electronic Services via the Shop may be submitted by the User by e-mail to: info@littlebeepublishing.pl.
2. The e-mail should include as much information and detail as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will greatly facilitate and expedite the processing of the complaint by the Service Provider.
3. The Service Provider shall process the complaint promptly, and no later than 14 days from the date of submission.
4. The Service Provider's response to the complaint will be sent to the e-mail address provided by the User in the complaint, or by another method indicated by the User.
2. The e-mail should include as much information and detail as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will greatly facilitate and expedite the processing of the complaint by the Service Provider.
3. The Service Provider shall process the complaint promptly, and no later than 14 days from the date of submission.
4. The Service Provider's response to the complaint will be sent to the e-mail address provided by the User in the complaint, or by another method indicated by the User.
§ 14. INTELLECTUAL PROPERTY
2. Any use by any person, without the express written consent of the Service Provider, of any of the elements comprising the content of the website www.littlebeepublishing.pl constitutes an infringement of the copyright held by the Service Provider and gives rise to civil and criminal liability.
3. All trade names, product names, company names, and their logos used on the Shop's website at www.littlebeepublishing.pl belong to their respective owners and are used solely for identification purposes. They may be registered trade marks. All materials, descriptions, and photographs presented on the Shop's website at www.littlebeepublishing.pl are used for informational purposes only.
3. All trade names, product names, company names, and their logos used on the Shop's website at www.littlebeepublishing.pl belong to their respective owners and are used solely for identification purposes. They may be registered trade marks. All materials, descriptions, and photographs presented on the Shop's website at www.littlebeepublishing.pl are used for informational purposes only.
1. All content published on the website at www.littlebeepublishing.pl is protected by copyright and (subject to § 14, item 3, and content posted by Users under licence, assignment of economic copyright, or permitted use) is the property of LITTLE BEE PUBLISHING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Grabowo (18-507), Plac 3 Maja 9A, entered in the register of entrepreneurs of the National Court Register under KRS number: 0001186130, NIP: 2910236479, REGON: 542319443. The User shall bear full liability for any damage caused to the Service Provider as a result of using any content from the website www.littlebeepublishing.pl without the Service Provider's consent.
§ 15. FINAL PROVISIONS
1. Agreements concluded via the Shop are governed by Polish law.
2. Should any provision of these Terms and Conditions be inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Terms and Conditions.
3. Any disputes arising from Sales Agreements between the Shop and Consumers shall be resolved in the first instance by way of negotiation, with the intention of reaching an amicable settlement, in accordance with the Act on Out-of-Court Resolution of Consumer Disputes. Should this prove impossible, or unsatisfactory for either party, disputes shall be resolved by the competent common court in accordance with item 4 of this section.
4. Any disputes arising between the Service Provider and a User (Customer) who is also a Consumer or a person referred to in § 9 of the Terms and Conditions shall be submitted to the courts having jurisdiction in accordance with the Code of Civil Procedure of 17 November 1964.
5. A Consumer Customer also has the right to use out-of-court dispute resolution methods, in particular by submitting, following the conclusion of the complaints procedure, an application for mediation or an application for the case to be heard by an arbitration court (the application may be downloaded from the website of the Office of Competition and Consumer Protection). A list of Permanent Consumer Arbitration Courts operating alongside Regional Inspectorates of Trade Inspection, and information about consumer ombudsmen, are available at: https://polubowne.uokik.gov.pl/. The Consumer may also use the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Out-of-court pursuit of claims following the conclusion of the complaints procedure is free of charge.
6. With a view to amicable resolution of a dispute, a Consumer may in particular submit a complaint via the ODR (Online Dispute Resolution) internet platform, available at: http://ec.europa.eu/consumers/odr/.
2. Should any provision of these Terms and Conditions be inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Terms and Conditions.
3. Any disputes arising from Sales Agreements between the Shop and Consumers shall be resolved in the first instance by way of negotiation, with the intention of reaching an amicable settlement, in accordance with the Act on Out-of-Court Resolution of Consumer Disputes. Should this prove impossible, or unsatisfactory for either party, disputes shall be resolved by the competent common court in accordance with item 4 of this section.
4. Any disputes arising between the Service Provider and a User (Customer) who is also a Consumer or a person referred to in § 9 of the Terms and Conditions shall be submitted to the courts having jurisdiction in accordance with the Code of Civil Procedure of 17 November 1964.
5. A Consumer Customer also has the right to use out-of-court dispute resolution methods, in particular by submitting, following the conclusion of the complaints procedure, an application for mediation or an application for the case to be heard by an arbitration court (the application may be downloaded from the website of the Office of Competition and Consumer Protection). A list of Permanent Consumer Arbitration Courts operating alongside Regional Inspectorates of Trade Inspection, and information about consumer ombudsmen, are available at: https://polubowne.uokik.gov.pl/. The Consumer may also use the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Out-of-court pursuit of claims following the conclusion of the complaints procedure is free of charge.
6. With a view to amicable resolution of a dispute, a Consumer may in particular submit a complaint via the ODR (Online Dispute Resolution) internet platform, available at: http://ec.europa.eu/consumers/odr/.
§ 13. CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES
1. Termination of an agreement for the provision of an Electronic Service:
1. only an agreement for the provision of an Electronic Service of a continuous and indefinite nature (Newsletter) may be terminated,
2. the User may terminate the agreement with immediate effect and without stating reasons by sending an appropriate declaration by e-mail to: info@littlebeepublishing.pl,
3. the Service Provider may terminate an agreement for the provision of an Electronic Service of a continuous and indefinite nature in the event that the User breaches the Terms and Conditions, in particular where the User supplies unlawful content, following an unsuccessful prior request to cease such breaches within an appropriate deadline. In such a case, the agreement expires after 7 days from the date of submission of the declaration of intent to terminate (notice period),
4. termination leads to the cessation of the legal relationship with effect for the future.
2. The Service Provider and the User may terminate an agreement for the provision of an Electronic Service at any time by mutual agreement.
1. only an agreement for the provision of an Electronic Service of a continuous and indefinite nature (Newsletter) may be terminated,
2. the User may terminate the agreement with immediate effect and without stating reasons by sending an appropriate declaration by e-mail to: info@littlebeepublishing.pl,
3. the Service Provider may terminate an agreement for the provision of an Electronic Service of a continuous and indefinite nature in the event that the User breaches the Terms and Conditions, in particular where the User supplies unlawful content, following an unsuccessful prior request to cease such breaches within an appropriate deadline. In such a case, the agreement expires after 7 days from the date of submission of the declaration of intent to terminate (notice period),
4. termination leads to the cessation of the legal relationship with effect for the future.
2. The Service Provider and the User may terminate an agreement for the provision of an Electronic Service at any time by mutual agreement.
§ 11. CONDITIONS FOR PROVIDING AND CONCLUDING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES
1. The provision of Electronic Services referred to in § 10, item 1 of the Terms and Conditions by the Service Provider is free of charge.
2. Duration of the agreement:
1. the agreement for the provision of an Electronic Service consisting of enabling the placement of an Order in the Shop is concluded for a definite period and expires upon the placing of the Order or upon the User ceasing to place the Order,
2. the agreement for the provision of an Electronic Service consisting of use of the Review System is concluded for a definite period and expires upon the posting of a review or upon the User ceasing to use this Service,
3. the agreement for the provision of an Electronic Service consisting of use of the Newsletter is concluded for an indefinite period.
3. Technical requirements necessary to interact with the ICT system used by the Service Provider:
1. a computer (or mobile device) with Internet access,
2. access to e-mail,
3. an internet browser,
4. cookies and Javascript enabled in the internet browser.
4. The User is obliged to use the Shop in a manner consistent with the law and good practice, with due regard for the personal rights and intellectual property rights of third parties.
5. The User is obliged to provide data consistent with the actual state of affairs.
6. The User is prohibited from supplying content of an unlawful nature.
2. Duration of the agreement:
1. the agreement for the provision of an Electronic Service consisting of enabling the placement of an Order in the Shop is concluded for a definite period and expires upon the placing of the Order or upon the User ceasing to place the Order,
2. the agreement for the provision of an Electronic Service consisting of use of the Review System is concluded for a definite period and expires upon the posting of a review or upon the User ceasing to use this Service,
3. the agreement for the provision of an Electronic Service consisting of use of the Newsletter is concluded for an indefinite period.
3. Technical requirements necessary to interact with the ICT system used by the Service Provider:
1. a computer (or mobile device) with Internet access,
2. access to e-mail,
3. an internet browser,
4. cookies and Javascript enabled in the internet browser.
4. The User is obliged to use the Shop in a manner consistent with the law and good practice, with due regard for the personal rights and intellectual property rights of third parties.
5. The User is obliged to provide data consistent with the actual state of affairs.
6. The User is prohibited from supplying content of an unlawful nature.
§ 10. TYPES AND SCOPE OF ELECTRONIC SERVICES
1. The Service Provider makes available, via the Shop, Electronic Services including:
1. the conclusion of Sales Agreements for Products (physical and Digital Content),
2. use of the Review System,
3. Newsletter subscription.
2. The provision of Electronic Services to Users via the Shop is carried out on the terms set out in the Terms and Conditions.
3. The Service Provider reserves the right to publish advertising content on the Shop's website. Such content forms an integral part of the Shop and the materials presented therein.
1. the conclusion of Sales Agreements for Products (physical and Digital Content),
2. use of the Review System,
3. Newsletter subscription.
2. The provision of Electronic Services to Users via the Shop is carried out on the terms set out in the Terms and Conditions.
3. The Service Provider reserves the right to publish advertising content on the Shop's website. Such content forms an integral part of the Shop and the materials presented therein.
§ 9. PROVISIONS RELATING TO TRADERS WITH CONSUMER RIGHTS
1. A sole trader (this section does not apply to commercial companies) is afforded the protection provided for under the Consumer Rights Act, provided that the Sales Agreement concluded with the Seller is not of a professional nature.
2. A person carrying on business activity as referred to in item 1 of this section is afforded protection solely in respect of:
1. unfair contract terms – so-called abusive clauses,
2. liability for non-conformity of the Product with the Agreement, in accordance with § 7 of the Terms and Conditions,
3. the right of withdrawal from a distance contract, in accordance with § 8 of the Terms and Conditions.
3. A trader referred to in item 1 of this section loses consumer protection rights where the Sales Agreement concluded with the Seller is of a professional nature, as verified on the basis of that trader's entry in the Central Register and Information on Business Activity of the Republic of Poland, in particular the Polish Classification of Activities (PKD) codes listed therein.
4. Traders referred to in item 1 of this section are not covered by the institutional protection afforded to Consumers by district (municipal) consumer ombudsmen or by the President of the Office of Competition and Consumer Protection (UOKiK).
2. A person carrying on business activity as referred to in item 1 of this section is afforded protection solely in respect of:
1. unfair contract terms – so-called abusive clauses,
2. liability for non-conformity of the Product with the Agreement, in accordance with § 7 of the Terms and Conditions,
3. the right of withdrawal from a distance contract, in accordance with § 8 of the Terms and Conditions.
3. A trader referred to in item 1 of this section loses consumer protection rights where the Sales Agreement concluded with the Seller is of a professional nature, as verified on the basis of that trader's entry in the Central Register and Information on Business Activity of the Republic of Poland, in particular the Polish Classification of Activities (PKD) codes listed therein.
4. Traders referred to in item 1 of this section are not covered by the institutional protection afforded to Consumers by district (municipal) consumer ombudsmen or by the President of the Office of Competition and Consumer Protection (UOKiK).
§ 8. RIGHT OF WITHDRAWAL
1. Subject to item 10 of this section, a Customer who is also a Consumer, or a person referred to in § 9 of the Terms and Conditions, who has concluded a distance contract, may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days. To meet this deadline, it is sufficient to send the withdrawal declaration made available by the Shop electronically to: info@littlebeepublishing.pl or in writing to: Plac 3 Maja 9A, 18-507 Grabowo.
2. In the event of withdrawal from the Agreement, the Sales Agreement shall be considered as not concluded, and the Consumer, or person referred to in § 9 of the Terms and Conditions, shall be obliged to return the Product to the Seller, or hand it to a person authorised by the Seller to collect it, promptly and no later than 14 days from the date of withdrawal, unless the Seller has offered to collect the Product themselves. It is sufficient to send the Product before this deadline expires.
3. In the event of withdrawal from the Sales Agreement, the Product must be returned to: Plac 3 Maja 9A, 18-507 Grabowo.
4. The Consumer, or person referred to in § 9 of the Terms and Conditions, shall be liable for any diminution in the value of the Product resulting from handling it in a manner beyond what is necessary to ascertain its nature, characteristics, and functioning. To ascertain the nature, characteristics, and functioning of Products, the Consumer or such person should handle and inspect Products only in the same way as they would be permitted to do so in a physical shop.
5. Subject to items 6 and 8 of this section, the Seller shall refund the value of the Product together with delivery costs using the same method of payment as used by the Consumer, unless the Consumer or person referred to in § 9 of the Terms and Conditions has expressly agreed to a different method of refund that does not involve any costs for them. Subject to item 7 of this section, the refund shall be made promptly and no later than 14 days from the date the Seller receives the withdrawal declaration.
5. If the Consumer or person referred to in § 9 of the Terms and Conditions chose a method of delivery other than the cheapest standard delivery method offered by the Shop, the Seller is not obliged to reimburse them for the additional costs incurred.
6. If the Seller has not offered to collect the Product from the Consumer or person referred to in § 9 of the Terms and Conditions, the Seller may withhold the refund until the item has been returned or until the Consumer or such person has provided proof of its return, whichever occurs first.
7. A Consumer or person referred to in § 9 of the Terms and Conditions who withdraws from the Sales Agreement in accordance with item 1 of this section shall bear only the cost of returning the Product to the Seller.
8. The 14-day period within which a Consumer or person referred to in § 9 of the Terms and Conditions may withdraw from the Agreement runs from the date on which they took possession of the Product, or in the case of an Agreement for the supply of Digital Content – from the date of conclusion of the Agreement.
9. The right of withdrawal from a distance contract does not apply to a Consumer or person referred to in § 9 of the Terms and Conditions in respect of a Sales Agreement:
1. where the subject matter is a non-prefabricated item produced to the Consumer's specifications or clearly personalised,
2. where the subject matter is an item supplied in a sealed package that cannot be returned after opening for reasons of health protection or hygiene, if the packaging has been opened after delivery,
3. where the subject matter consists of items that, by their nature, become inseparably mixed with other items after delivery,
4. where the subject matter is a service, if the Seller has fully performed the service with the Consumer's express consent, having informed the Consumer prior to commencement that they would lose the right of withdrawal once the Seller had performed the service,
5. where the subject matter is a perishable item or an item with a short shelf life,
6. for the supply of Digital Content (Digital Content) not stored on a physical medium, where performance has commenced with the Consumer's express prior consent before the withdrawal period has expired and after the Consumer has been informed by the trader of the loss of the right of withdrawal. For this loss to be effective, the Seller must provide the Consumer with confirmation of the Agreement on a durable medium, together with information about the consent given by the Customer.
10. The right of withdrawal from the Sales Agreement applies to both the Seller and the Customer in the event that the other party fails to perform their contractual obligation within the strictly defined time limit.
11. A Customer who is a consumer or a trader referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Trader") has the right to withdraw from the Agreement for the supply of Digital Content (without giving reasons) within 14 days of its conclusion, unless the following conditions are met:
• The Seller has fully performed the service or commenced supply of the digital content with the Customer's express prior consent,
• Before performance commenced, the Customer was informed that they would lose the right of withdrawal upon performance,
• The Seller has provided the Customer with confirmation of the Agreement on a durable medium, together with information about the Customer's consent to the supply of Digital Content in circumstances that result in the loss of the right of withdrawal.
2. In the event of withdrawal from the Agreement, the Sales Agreement shall be considered as not concluded, and the Consumer, or person referred to in § 9 of the Terms and Conditions, shall be obliged to return the Product to the Seller, or hand it to a person authorised by the Seller to collect it, promptly and no later than 14 days from the date of withdrawal, unless the Seller has offered to collect the Product themselves. It is sufficient to send the Product before this deadline expires.
3. In the event of withdrawal from the Sales Agreement, the Product must be returned to: Plac 3 Maja 9A, 18-507 Grabowo.
4. The Consumer, or person referred to in § 9 of the Terms and Conditions, shall be liable for any diminution in the value of the Product resulting from handling it in a manner beyond what is necessary to ascertain its nature, characteristics, and functioning. To ascertain the nature, characteristics, and functioning of Products, the Consumer or such person should handle and inspect Products only in the same way as they would be permitted to do so in a physical shop.
5. Subject to items 6 and 8 of this section, the Seller shall refund the value of the Product together with delivery costs using the same method of payment as used by the Consumer, unless the Consumer or person referred to in § 9 of the Terms and Conditions has expressly agreed to a different method of refund that does not involve any costs for them. Subject to item 7 of this section, the refund shall be made promptly and no later than 14 days from the date the Seller receives the withdrawal declaration.
5. If the Consumer or person referred to in § 9 of the Terms and Conditions chose a method of delivery other than the cheapest standard delivery method offered by the Shop, the Seller is not obliged to reimburse them for the additional costs incurred.
6. If the Seller has not offered to collect the Product from the Consumer or person referred to in § 9 of the Terms and Conditions, the Seller may withhold the refund until the item has been returned or until the Consumer or such person has provided proof of its return, whichever occurs first.
7. A Consumer or person referred to in § 9 of the Terms and Conditions who withdraws from the Sales Agreement in accordance with item 1 of this section shall bear only the cost of returning the Product to the Seller.
8. The 14-day period within which a Consumer or person referred to in § 9 of the Terms and Conditions may withdraw from the Agreement runs from the date on which they took possession of the Product, or in the case of an Agreement for the supply of Digital Content – from the date of conclusion of the Agreement.
9. The right of withdrawal from a distance contract does not apply to a Consumer or person referred to in § 9 of the Terms and Conditions in respect of a Sales Agreement:
1. where the subject matter is a non-prefabricated item produced to the Consumer's specifications or clearly personalised,
2. where the subject matter is an item supplied in a sealed package that cannot be returned after opening for reasons of health protection or hygiene, if the packaging has been opened after delivery,
3. where the subject matter consists of items that, by their nature, become inseparably mixed with other items after delivery,
4. where the subject matter is a service, if the Seller has fully performed the service with the Consumer's express consent, having informed the Consumer prior to commencement that they would lose the right of withdrawal once the Seller had performed the service,
5. where the subject matter is a perishable item or an item with a short shelf life,
6. for the supply of Digital Content (Digital Content) not stored on a physical medium, where performance has commenced with the Consumer's express prior consent before the withdrawal period has expired and after the Consumer has been informed by the trader of the loss of the right of withdrawal. For this loss to be effective, the Seller must provide the Consumer with confirmation of the Agreement on a durable medium, together with information about the consent given by the Customer.
10. The right of withdrawal from the Sales Agreement applies to both the Seller and the Customer in the event that the other party fails to perform their contractual obligation within the strictly defined time limit.
11. A Customer who is a consumer or a trader referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Trader") has the right to withdraw from the Agreement for the supply of Digital Content (without giving reasons) within 14 days of its conclusion, unless the following conditions are met:
• The Seller has fully performed the service or commenced supply of the digital content with the Customer's express prior consent,
• Before performance commenced, the Customer was informed that they would lose the right of withdrawal upon performance,
• The Seller has provided the Customer with confirmation of the Agreement on a durable medium, together with information about the Customer's consent to the supply of Digital Content in circumstances that result in the loss of the right of withdrawal.
§ 7. PRODUCT COMPLAINTS
1. Complaint on grounds of non-conformity of the Product with the Agreement. The basis and scope of the Seller's liability to a Customer who is a Consumer, or to a person referred to in § 9 of the Terms and Conditions, for non-conformity of the Product (whether physical or digital) with the Agreement, are defined by the Consumer Rights Act of 30 May 2014.
2. Notification of non-conformity of the Product with the Agreement and submission of the appropriate claim may be made by e-mail to: info@littlebeepublishing.pl or in writing to: Plac 3 Maja 9A, 18-507 Grabowo.
3. The complaint submission should include as much information as possible about the subject of the complaint (e.g. the order number), the type and date of the defect, and contact details. In the case of Digital Content, the nature of the error should be described (e.g. the file will not open, pages are missing).
4. In the case of physical Products, if necessary for the assessment of non-conformity with the Agreement, the Product must be delivered to: Plac 3 Maja 9A, 18-507 Grabowo. In the case of Digital Content, the complaint is handled without the need to return the file.
5. The Seller shall respond to the Customer's claim promptly, and no later than 14 days from the date the complaint is submitted.
6. If the Seller fails to respond to a Consumer's complaint within 14 days, the complaint shall be deemed to have been accepted.
7. In the event of an upheld complaint:
• For physical Products: Failure to process a complaint within 14 days of submission is equivalent to its acceptance for Customers who are Consumers or persons referred to in § 9 of the Terms and Conditions. In connection with a justified complaint from such a Customer, the Seller shall cover the costs of collection, delivery, and replacement of the Product with one free from defects.
• For Digital Content: The Seller shall bring the file into conformity with the Agreement or issue a refund if this is not possible.
8. The response to the complaint shall be communicated on a durable medium, e.g. by e-mail.
2. Notification of non-conformity of the Product with the Agreement and submission of the appropriate claim may be made by e-mail to: info@littlebeepublishing.pl or in writing to: Plac 3 Maja 9A, 18-507 Grabowo.
3. The complaint submission should include as much information as possible about the subject of the complaint (e.g. the order number), the type and date of the defect, and contact details. In the case of Digital Content, the nature of the error should be described (e.g. the file will not open, pages are missing).
4. In the case of physical Products, if necessary for the assessment of non-conformity with the Agreement, the Product must be delivered to: Plac 3 Maja 9A, 18-507 Grabowo. In the case of Digital Content, the complaint is handled without the need to return the file.
5. The Seller shall respond to the Customer's claim promptly, and no later than 14 days from the date the complaint is submitted.
6. If the Seller fails to respond to a Consumer's complaint within 14 days, the complaint shall be deemed to have been accepted.
7. In the event of an upheld complaint:
• For physical Products: Failure to process a complaint within 14 days of submission is equivalent to its acceptance for Customers who are Consumers or persons referred to in § 9 of the Terms and Conditions. In connection with a justified complaint from such a Customer, the Seller shall cover the costs of collection, delivery, and replacement of the Product with one free from defects.
• For Digital Content: The Seller shall bring the file into conformity with the Agreement or issue a refund if this is not possible.
8. The response to the complaint shall be communicated on a durable medium, e.g. by e-mail.
1. The delivery costs for a physical Product, which are borne by the Customer, are determined during the order placement process and depend on the chosen payment method and delivery method. Delivery of Digital Content is free of charge.
2. Delivery of physical Products:
The delivery timeframe comprises the time required to prepare the Product and the carrier's delivery time:
• Preparation time is 1 to 2 working days from the moment payment is credited or authorisation is confirmed (in the case of cash on delivery – from acceptance of the order).
• Carrier delivery takes place within the timeframe declared by the carrier (usually 1 to 2 working days from despatch).
• Products are dispatched via a courier company or to parcel lockers, in accordance with the Customer's choice.
3. Delivery of Digital Content:
• The Agreement for the supply of Digital Content is fulfilled electronically by sending the Customer, to the e-mail address provided, the details required to access the purchased Product (a link to download the PDF file).
• The delivery timeframe for Digital Content orders is up to one hour from the moment the Seller receives confirmation of payment from the electronic payment operator.
• In the case of payment by traditional bank transfer, the link to download the Digital Content will be sent once the funds have been credited to the Seller's bank account.
4. Physical Products purchased from the Shop may be collected in person at the Seller's registered office, subject to prior e-mail contact and arrangement of a collection time.
5. The Seller shall not be held liable for non-delivery or delayed delivery of a Product resulting from the Customer providing an incorrect or incomplete delivery address or incorrect e-mail address.
2. Delivery of physical Products:
The delivery timeframe comprises the time required to prepare the Product and the carrier's delivery time:
• Preparation time is 1 to 2 working days from the moment payment is credited or authorisation is confirmed (in the case of cash on delivery – from acceptance of the order).
• Carrier delivery takes place within the timeframe declared by the carrier (usually 1 to 2 working days from despatch).
• Products are dispatched via a courier company or to parcel lockers, in accordance with the Customer's choice.
3. Delivery of Digital Content:
• The Agreement for the supply of Digital Content is fulfilled electronically by sending the Customer, to the e-mail address provided, the details required to access the purchased Product (a link to download the PDF file).
• The delivery timeframe for Digital Content orders is up to one hour from the moment the Seller receives confirmation of payment from the electronic payment operator.
• In the case of payment by traditional bank transfer, the link to download the Digital Content will be sent once the funds have been credited to the Seller's bank account.
4. Physical Products purchased from the Shop may be collected in person at the Seller's registered office, subject to prior e-mail contact and arrangement of a collection time.
5. The Seller shall not be held liable for non-delivery or delayed delivery of a Product resulting from the Customer providing an incorrect or incomplete delivery address or incorrect e-mail address.
1. The Seller offers the following payment methods:
1. payment by traditional bank transfer to the Seller's bank account,
2. payment via the electronic payment system (PayU.pl),
3. cash on delivery (applicable to physical Products only).
2. Where payment by traditional bank transfer is selected, the payment details (including the bank account number and payment reference) will be sent to the Customer in the e-mail confirming receipt of the Order.
3. Where payment via the electronic payment system is selected, the Customer makes payment before the Order is processed. The electronic payment system allows payment by debit or credit card, express electronic transfers from selected Polish banks, and the BLIK system.
4. In the case of cash on delivery, the parcel is dispatched after the delivery address details have been verified. The Customer is required to pay for the Order upon receipt of the Product from the carrier. Cash on delivery is not available for orders consisting solely of Digital Content.
5. The Customer is required to make payment within 3 working days of the date of conclusion of the Sales Agreement, unless the Sales Agreement provides otherwise.
6. Where electronic payment or bank transfer is selected, the Product (physical or digital) will only be dispatched once payment has been received (funds credited).
1. payment by traditional bank transfer to the Seller's bank account,
2. payment via the electronic payment system (PayU.pl),
3. cash on delivery (applicable to physical Products only).
2. Where payment by traditional bank transfer is selected, the payment details (including the bank account number and payment reference) will be sent to the Customer in the e-mail confirming receipt of the Order.
3. Where payment via the electronic payment system is selected, the Customer makes payment before the Order is processed. The electronic payment system allows payment by debit or credit card, express electronic transfers from selected Polish banks, and the BLIK system.
4. In the case of cash on delivery, the parcel is dispatched after the delivery address details have been verified. The Customer is required to pay for the Order upon receipt of the Product from the carrier. Cash on delivery is not available for orders consisting solely of Digital Content.
5. The Customer is required to make payment within 3 working days of the date of conclusion of the Sales Agreement, unless the Sales Agreement provides otherwise.
6. Where electronic payment or bank transfer is selected, the Product (physical or digital) will only be dispatched once payment has been received (funds credited).
1. In order to conclude a Sales Agreement, the Customer must first place an Order using the methods made available by the Seller, in accordance with § 3, items 7 and 9 of the Terms and Conditions.
2. Upon receipt of an Order, the Seller shall promptly confirm its receipt.
3. The confirmation of Order receipt referred to in item 2 of this section binds the Customer to their Order. Confirmation of receipt of the Order is sent by e-mail.
4. The Order confirmation contains:
1. confirmation of all material details of the Order,
2. a withdrawal form,
3. these Terms and Conditions, including information on the right of withdrawal.
5. Upon receipt by the Customer of the e-mail referred to in item 4 of this section, a Sales Agreement is concluded between the Customer and the Seller.
6. The Seller provides the Customer with confirmation of the conclusion of the Agreement on a durable medium (by e-mail with the attachments listed in item 4) no later than at the time of delivery of the Product or Digital Content.
7. Every Sales Agreement shall be confirmed by a proof of purchase (a named invoice or a VAT invoice), which will be sent to the Customer's e-mail address provided in the Order Form. If the Customer wishes to receive a VAT invoice addressed to a company, they must provide their NIP number and company details when placing the Order. Failure to provide the NIP number in the Order Form will result in a named invoice (issued to a private individual) being issued, with no possibility of subsequently converting it into a VAT invoice with a NIP number.
2. Upon receipt of an Order, the Seller shall promptly confirm its receipt.
3. The confirmation of Order receipt referred to in item 2 of this section binds the Customer to their Order. Confirmation of receipt of the Order is sent by e-mail.
4. The Order confirmation contains:
1. confirmation of all material details of the Order,
2. a withdrawal form,
3. these Terms and Conditions, including information on the right of withdrawal.
5. Upon receipt by the Customer of the e-mail referred to in item 4 of this section, a Sales Agreement is concluded between the Customer and the Seller.
6. The Seller provides the Customer with confirmation of the conclusion of the Agreement on a durable medium (by e-mail with the attachments listed in item 4) no later than at the time of delivery of the Product or Digital Content.
7. Every Sales Agreement shall be confirmed by a proof of purchase (a named invoice or a VAT invoice), which will be sent to the Customer's e-mail address provided in the Order Form. If the Customer wishes to receive a VAT invoice addressed to a company, they must provide their NIP number and company details when placing the Order. Failure to provide the NIP number in the Order Form will result in a named invoice (issued to a private individual) being issued, with no possibility of subsequently converting it into a VAT invoice with a NIP number.
7. Orders may be placed:
1. via the website using the Order Form (www.littlebeepublishing.pl) – 24 hours a day, 365 days a year,
2. by e-mail to: info@littlebeepublishing.pl,
3. by telephone on: +48 511 441 651.
8. The Customer is not required to register an Account in the Shop in order to place an Order.
9. A condition for placing an Order in the Shop is reading and accepting the Terms and Conditions at the time of placing the Order.
10. The Shop processes Orders (dispatch of physical products) from Monday to Friday during the Shop's business hours, i.e. from 8:00 to 18:00 on working days. Orders for Digital Content (PDF) are usually processed automatically and immediately upon payment.
11. Products on promotion (sale) are available in limited quantities, and Orders for them will be fulfilled in the order in which they are received, until stocks of the given Product are exhausted.
1. via the website using the Order Form (www.littlebeepublishing.pl) – 24 hours a day, 365 days a year,
2. by e-mail to: info@littlebeepublishing.pl,
3. by telephone on: +48 511 441 651.
8. The Customer is not required to register an Account in the Shop in order to place an Order.
9. A condition for placing an Order in the Shop is reading and accepting the Terms and Conditions at the time of placing the Order.
10. The Shop processes Orders (dispatch of physical products) from Monday to Friday during the Shop's business hours, i.e. from 8:00 to 18:00 on working days. Orders for Digital Content (PDF) are usually processed automatically and immediately upon payment.
11. Products on promotion (sale) are available in limited quantities, and Orders for them will be fulfilled in the order in which they are received, until stocks of the given Product are exhausted.
1. The Shop at www.littlebeepublishing.pl sells physical Products and Digital Content at retail via the Internet.
2. Products offered in the Shop are new, free from physical and legal defects, and have been lawfully placed on the Polish market.
3. Technical requirements: In order to use the Shop and purchased Digital Content, it is necessary to have a device with Internet access, an active e-mail address, and software capable of reading PDF files.
4. Information available on the Shop's website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a specific Product under the conditions described in its listing.
5. The price of a Product displayed on the Shop's website is given in Polish złoty (PLN) and includes all components (including VAT). The price of a physical Product does not include delivery costs. Digital Content is delivered free of any additional delivery charges.
6. The price of a Product displayed on the Shop's website is binding at the time the Customer places the Order. This price shall not change regardless of any price changes in the Shop that may occur in relation to individual Products after the Customer has placed an Order
2. Products offered in the Shop are new, free from physical and legal defects, and have been lawfully placed on the Polish market.
3. Technical requirements: In order to use the Shop and purchased Digital Content, it is necessary to have a device with Internet access, an active e-mail address, and software capable of reading PDF files.
4. Information available on the Shop's website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a specific Product under the conditions described in its listing.
5. The price of a Product displayed on the Shop's website is given in Polish złoty (PLN) and includes all components (including VAT). The price of a physical Product does not include delivery costs. Digital Content is delivered free of any additional delivery charges.
6. The price of a Product displayed on the Shop's website is binding at the time the Customer places the Order. This price shall not change regardless of any price changes in the Shop that may occur in relation to individual Products after the Customer has placed an Order
1. ORDER FORM – a form available on the website www.littlebeepublishing.pl enabling the placement of an Order.
2. CUSTOMER – a User who intends to conclude or has concluded a Sales Agreement with the Seller.
3. CONSUMER – a natural person who carries out a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
4. NEWSLETTER – an Electronic Service allowing the User to subscribe to and receive, at the e-mail address provided by the User, free information about the Shop and the Products available therein.
5. PRODUCT – a movable item, Digital Content, or service available in the Shop that is the subject of a Sales Agreement between the Customer and the Seller.
6. TERMS AND CONDITIONS – these terms and conditions of the Shop.
7. SHOP – the online shop of the Service Provider operating at www.littlebeepublishing.pl.
8. SELLER, SERVICE PROVIDER – LITTLE BEE PUBLISHING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered address at: Plac 3 Maja 9A, 18-507 Grabowo, entered in the register of entrepreneurs of the National Court Register under KRS number: 0001186130, NIP: 2910236479, REGON: 542319443, e-mail address: info@littlebeepublishing.pl, telephone number: +48 511 441 651.
9. REVIEW SYSTEM – an Electronic Service made available to Customers by the Service Provider, enabling the posting of reviews regarding Products.
10. SALES AGREEMENT – a Sales Agreement for a Product concluded between the Customer and the Seller via the Shop.
11. DIGITAL CONTENT – data supplied by the Seller in digital form, not stored on a physical medium, accessible by downloading to the Customer's device.
12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the User via the Shop.
13. USER – a natural person, legal person, or organisational unit without legal personality to which legal capacity is granted by law, using an Electronic Service.
14. ORDER – a declaration of intent by the Customer constituting an offer to conclude a Sales Agreement for a Product with the Seller.
2. CUSTOMER – a User who intends to conclude or has concluded a Sales Agreement with the Seller.
3. CONSUMER – a natural person who carries out a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
4. NEWSLETTER – an Electronic Service allowing the User to subscribe to and receive, at the e-mail address provided by the User, free information about the Shop and the Products available therein.
5. PRODUCT – a movable item, Digital Content, or service available in the Shop that is the subject of a Sales Agreement between the Customer and the Seller.
6. TERMS AND CONDITIONS – these terms and conditions of the Shop.
7. SHOP – the online shop of the Service Provider operating at www.littlebeepublishing.pl.
8. SELLER, SERVICE PROVIDER – LITTLE BEE PUBLISHING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered address at: Plac 3 Maja 9A, 18-507 Grabowo, entered in the register of entrepreneurs of the National Court Register under KRS number: 0001186130, NIP: 2910236479, REGON: 542319443, e-mail address: info@littlebeepublishing.pl, telephone number: +48 511 441 651.
9. REVIEW SYSTEM – an Electronic Service made available to Customers by the Service Provider, enabling the posting of reviews regarding Products.
10. SALES AGREEMENT – a Sales Agreement for a Product concluded between the Customer and the Seller via the Shop.
11. DIGITAL CONTENT – data supplied by the Seller in digital form, not stored on a physical medium, accessible by downloading to the Customer's device.
12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the User via the Shop.
13. USER – a natural person, legal person, or organisational unit without legal personality to which legal capacity is granted by law, using an Electronic Service.
14. ORDER – a declaration of intent by the Customer constituting an offer to conclude a Sales Agreement for a Product with the Seller.
1. The online shop operating at www.littlebeepublishing.pl functions in accordance with the rules set out in these Terms and Conditions.
2. The Seller and Administrator of the Shop is LITTLE BEE PUBLISHING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Grabowo (18-507), Plac 3 Maja 9A, entered in the register of entrepreneurs of the National Court Register under KRS number: 0001186130, NIP: 2910236479, REGON: 542319443.
3. These Terms and Conditions define the conditions for concluding and terminating Sales Agreements for physical Products and Digital Content, the complaints procedure, as well as the types and scope of services provided electronically by the Shop, the principles for providing such services, and the conditions for concluding and terminating agreements for the provision of electronic services.
3. Every User, from the moment of taking any steps towards using the Shop at www.littlebeepublishing.pl, is obliged to comply with the provisions of these Terms and Conditions.
4. Matters not regulated by these Terms and Conditions shall be governed by the provisions of:
2. The Seller and Administrator of the Shop is LITTLE BEE PUBLISHING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Grabowo (18-507), Plac 3 Maja 9A, entered in the register of entrepreneurs of the National Court Register under KRS number: 0001186130, NIP: 2910236479, REGON: 542319443.
3. These Terms and Conditions define the conditions for concluding and terminating Sales Agreements for physical Products and Digital Content, the complaints procedure, as well as the types and scope of services provided electronically by the Shop, the principles for providing such services, and the conditions for concluding and terminating agreements for the provision of electronic services.
3. Every User, from the moment of taking any steps towards using the Shop at www.littlebeepublishing.pl, is obliged to comply with the provisions of these Terms and Conditions.
4. Matters not regulated by these Terms and Conditions shall be governed by the provisions of:
littlebeepublishing.pl
Terms and Conditions of the Online Shop
LITTLEBEEPUBLISHING
- Contact
- info@littlebeepublishing.pl
- +48 511 441 651
LITTLE BEE PUBLISHING Sp. z o.o
Ul. Plac 3 Maja 9A
18-507 Grabowo
Nip 2910236479
Ul. Plac 3 Maja 9A
18-507 Grabowo
Nip 2910236479
